Cancellation & Return

revocation

right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must inform us

Max Wagner GmbH,
To Brandler Bühl 3,
82393 Iffeldorf,
Phone: +49(0)176-61319930,
E-mail: info@rollink-koffer.de

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have to send the goods to us or to:

 

META Handelsgesellschaft mbH

Infanteriestraße 8

80797 Munich

to be returned or handed over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Coupons:
Please note: Redemption conditions for vouchers: If the respective minimum purchase value, which is required for the granting of a voucher, is subsequently undercut by a return, the voucher cannot be taken into account for the rest of the order either.

withdrawal form

return 

30 days return policy

At Rollink_Germany you enjoy a 30-day Rollink right of return in addition to the statutory right of withdrawal. You can return the goods received without giving a reason within 30 days by returning the goods. The deadline starts once goods are received. The return is at your expense. The return must be sent to:

Meta Handelsgesellschaft mbH, Infanteriestrasse 8, 80797 Munich

 

return consequences

In the case of an effective return, the services received by both parties are to be returned and any benefits derived are to be surrendered. In the event of deterioration of the item and for uses (e.g. advantages of use, no or damaged original packaging) that cannot be returned or can only be returned in part or only in a deteriorated condition, you must pay us compensation for the value. If you are not yet sure whether you want to keep the goods, treat the goods as you would normally do in a retail store. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

Notes on return processing

Please avoid damage and contamination. If possible, please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

Exclusion/expiry of the right of withdrawal

According to Section 312g, Paragraph 2 of the German Civil Code, there is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.